We want you to be completely satisfied with your purchase at Evade. If for any reason you are not completely satisfied with the merchandise you have purchased, you may return your order for a refund. If the garment has an apparent defect, take a picture of it and send it to us by email. In this case, we will cover shipping costs in Canada.
If you are not completely satisfied with any item ordered online, just send it back to us. We only accept returns of merchandise from the Evade online store that has not been worn, along with any shipping or gift receipt within 30 days of the date of shipment.
Returned items must be in the same condition as when you purchased them, ie new, never worn, free of any stains, damage or residue.
All clothing¹ can be returned except for underwear.
¹: Discounted items and final sale items are non-refundable as indicated in their description.
Refunds² will be made according to the original payment method. You can also claim a credit on your next purchase.
²: the delivery costs are non-refundable. You will receive an email notification when the return process is completed.
We only accept products that have been purchased from the Evade Online Store. For purchases not from the online store, we suggest you contact the store where you made your purchase for assistance.
If an item purchased from the Evade online store does not meet Evade quality standards, you are invited to return it with the original invoice of your shipping slip on which you can indicate the product problem. Note that items should be sent using the standard returns procedure.
Please contact us by email at firstname.lastname@example.org for any return request for defective products.
We are currently unable to trade online.
To make a return
Make sure the items * have not been worn and that they still have all tags attached.
It takes 10 to 12 business days to receive and process your return.
*: Underwear purchased online cannot be returned.
Delivery costs for a return are not covered.
Evade is happy to offer you free standard shipping on all orders of $ 100 or more *. Here are our delivery options:
Orders of $ 99.99 or less: Standard shipping (3-10 business days) costs $ 10, and express shipping (1-3 business days) costs $ 25.
Orders of $ 100 or more: Standard shipping (3-10 business days) is free, and express shipping (1-3 business days) costs $ 25.
Returns are free. **
* Amount before taxes.
** Shipping costs for a return are not covered.
Orders placed on our online store can be delivered worldwide.
Once your order has been processed and shipped, you will receive a shipping confirmation by email. This email will contain details for tracking your order. This will allow you to follow the delivery progress of your order.
All online orders are shipped from our warehouse located in Longueuil, Quebec, Canada.
Orders are processed Monday through Friday. Delivery service is not available on Saturdays.